General Questions

1. What products do you sell?
We offer a wide range of Men’s Collection, Women’s Collection, Accessories, Footwear & Unisex. Explore our catalog to discover the latest trends and essentials.

2. How do I create an account?
Click “Sign Up” at the top of the page, enter your email, set a password, and confirm your details. You’ll gain access to order tracking, wishlists, and faster checkout.

3. Is my personal information secure?
Yes! We use SSL encryption and comply with GDPR/CCPA regulations. We never share your data with third parties without consent.

Ordering & Payment

4. What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and [other options].

5. How do I know my order was placed?
You’ll receive an order confirmation email immediately after checkout. Check your “Order History” in your account for details.

6. Can I modify or cancel my order?
Contact us within [X hours] of placing your order. Once processed, changes may not be possible.

7. Are taxes included in the price?
Prices exclude applicable taxes. Taxes are calculated at checkout based on your location.

Shipping & Delivery

8. What are your shipping options and costs?
We offer standard (3–5 business days), expedited (1–2 business days), and international shipping. Costs vary by destination and order size.

9. How do I track my order?
Use the tracking link in your shipping confirmation email or visit “Order History” in your account.

10. Do you ship internationally?
Yes! International shipping is available to [list countries]. Delivery times and fees depend on the destination.

11. What if my package is lost or damaged?
Contact us immediately. We’ll investigate with the carrier and resend or refund your order as needed.

Returns & Refunds

12. What’s your return policy?
Items can be returned within [X days] of delivery if unused and in original packaging. Exclusions apply (e.g., perishables).

13. How do I return an item?
Initiate a return via your account or contact support. Print the prepaid label, pack the item, and ship it back.

14. How long do refunds take?
Refunds are processed within [X business days] after we receive your return. Timing depends on your payment method.

15. Are there restocking fees?
No restocking fees apply unless noted for specific items (e.g., customized products).

Product Information

16. How do I check product availability?
Product pages display stock status. For out-of-stock items, use the “Notify Me” button to get alerts.

17. What if I receive the wrong item?
Contact us with your order number and photos of the item. We’ll arrange a replacement or refund.

18. Do you offer warranties?
Most products include a [X-year] manufacturer’s warranty. Check product descriptions for details.

Technical Support

19. The website isn’t loading properly. What should I do?
Clear your browser cache, disable extensions, or try a different browser. If issues persist, contact us.

20. My payment failed. Why?
Ensure your card details are correct, funds are available, and the billing address matches your bank’s records.

Promotions & Discounts

21. How do I apply a promo code?
Enter the code at checkout in the “Promo Code” field. Discounts apply if terms (e.g., minimum spend) are met.

22. Do you offer gift cards?
Yes! Purchase e-gift cards or physical cards [here]. They never expire.

23. Can I combine discounts?
Only one promo code can be used per order. Sale items may have additional exclusions.

Customer Support

24. How do I contact customer service?
Reach us via:

• Email: support@[website].com (response within 24 hours)

• Phone: [Number] (available [days/hours])

25. Do you have a loyalty program?
Yes! Earn points for purchases and redeem them for discounts.